Complaints policy

It is very important to us that you are happy with any treatment that you receive from us and the service that we provide. We take any complaints that a patient may have very seriously.

If you have any issues associated with any aspect of your orthodontic care, please let us know and we will do our best to resolve it as quickly and professionally as possible. In the first instance, it is best to get in touch with our Practice Manager, Stella Garcia.

Telephone: 01689 871 714

Alternatively you can email Stella at: [email protected]co.uk

NHS patients
If you would prefer not to discuss your grievance(s) with us, then please contact NHS England at:

NHS England
PO Box 16738
Redditch
B97 9PT

Tel: 0300 311 22 33
Email: [email protected]

Please enter “For the attention of the Complaints Team” in the subject line.

If you are unhappy with the outcome of your complaint you can refer the matter to the Parliamentary and Health Service Ombudsman:

http://www.ombudsman.org.uk/make-a-complaint/contact-us or call 0345 015 4033

Private patients
If you would prefer not to discuss your grievance(s) with us, then please contact:

Dental Complaints Service
Stephenson House
2 Cherry Orchard Road
Croydon
CR0 6BA

Tel: 020 8253 0800
Email: [email protected]

For further information please visit: www.dentalcomplaints.org.uk